Citibank has introduced a new dashboard, complete a regional president struggling with a difficult decision: how to evaluate a single branch manager who scored poorly on a measure of satisfaction of the most important customers. Assignment: citibank: performance evaluation 18 graph 3: margins +12 actual margin target margins 1st quarter 2nd quarter 3rd quarter 4th quarter although the case study reported that the customer satisfaction rate was poor, the profit margins of the los angeles branch was growing at 12% compounded average growth rate and the margins were above. Citibank performance evaluation case study 1 analysis of the citibank’s new evaluation system in order to deeply understand the citibank’s new performance evaluation, first we need to clarify the purpose of c performance scorecard it’s basically an attempt to highlight the importance of a diverse set of measures instead o.
Access to case studies expires six months after purchase date publication date: december 02, 1997 citibank has introduced a new, comprehensive performance-scorecard system. Citibank case analysis introduction: through reading the article titled citibank: performance evaluation and performing my own in-depth case analysis, i was able to analyze the issues citibank california was confronted with and determine possible solutions to help run their business more successfully. Sitibank performance evaluation case study solution question 3 from the citi bank scenario in 1964, directional trades with large commercial banks should be forbidden. Introduction this case revolves around the performance evaluation process at citibank and the introduction of a new performance scorecard the meeting is between the president of citibank, california and his management to discuss the performance evaluation and bonus decisions for james mcgaran, the star performer of the branch james career with citibank has been a quick progression through the.
Citibank has just implemented a balanced scorecard performance evaluation system and this is the first occasion where both financial and non-financial performance criteria have been applied to branch managers of the bank. Citibank management, in particular the california division, had been strongly emphasizing the importance of customer satisfaction for quite some time, even going as far as changing the performance assessment scorecard to reflect this mr mcgaran is the manager of the most important and most competitive citibank branch, and he is a role model. Case analysis: citibank: performance evaluation 1 why has citibank introduced a performance scorecard the implemented performance scorecard specifies goals and measures manager’s performance in 6 areas: financial measures strategy implementation customer satisfaction control measures people standards the primary purpose of the balanced scorecard is to set goals and allow managers to. Free research that covers citibank performance evaluation introduction the approach i will take in the feedback session will be a two way communication approach two way communication le. Citibank: performance evaluation frits seegers, president of citibank california, was meeting with his management team to review the performance evaluation and bonus decisions for the california branch managers.
Case study – citibank performance evaluation read the “citibank: performance evaluation” case assume that you are lisa johnson write a 4 to 6 page paper in which you. Citibank: performance evaluation case study solution, citibank: performance evaluation case study analysis, subjects covered control systems implementing strategy incentives performance appraisals performance measurement by robert l simons, antonio davila source. Citibank : performance evaluation performance management is about creating relationships and ensuring effective communication its about focusing on what organisations, managers and team members need to succeed.
Citibank has introduced a new, comprehensive performance-scorecard system a regional president struggles with a tough decision: how to evaluate an outstanding branch manager who has scored poorly on an important customer satisfaction measure. Introduction to citibank performance evaluation this case revolves around the performance evaluation process at citibank and the introduction of a new performance scorecard the meeting is between the president of citibank, california and his management to discuss the performance evaluation and bonus decisions for james mcgaran, the star. The case discuses about the evaluation of performance of james mcgaran, branch manager of citibank in los angeles by his area manager, lisa johnson, and the discrepancies that crept in during the evaluation process. 3 assume that as a result of your extraordinary performance in this course, citibank california has employed you as a consultant to improve its performance evaluation system.
Citibank has introduced a new, comprehensive system of performance indicators regional president struggling with a difficult decision: how to evaluate an outstanding branch manager, who scored poorly on an important measure of customer satisfaction. Case “citibank: performance evaluation” harvard business school 9-198-048 rev: october 14, 1999 the performance scorecard: a strategic management tool frits seegers, president of citibank california, is convinced that “in a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key. Open document below is a free excerpt of citibank: performance evaluation case study from anti essays, your source for free research papers, essays, and term paper examples. After reading the citibank performance evaluation case study and assuming that i am lisa johnson, i will answer the following questions for this paper first i will complete exhibit one to evaluate james mcgaran's performance secondly, i will describe the approach you would take in your performance feedback session with james.